Some publishers strongly suggested that authors use their advance for marketing their book. Though this sounds reasonable, my advice is not to do it unless you have a long-term reason for it. First, let’s talk about advances. An advance for a book was originally intended as money for the author to live on as they […]
Now May Be the Time to Say Goodbye to Your Premise-Based System and Move into the Future Hosted telephone answering service systems have been around for a long time. Though many operations have praised the benefits of using a hosted system and switched to them, other services have been resistant to make the change. In […]
Address These Critical Items to Better Retain Staff and Serve Callers Operating a successful call center in the healthcare industry is hard. There is a never-ending tension to balance the expectations of patients and callers with the needs of operational staff, all the while remaining fiscally viable. Here are six tips to help you produce […]
Treat AI as a Tool to Help You Write Better When most people think about using artificial intelligence to write, their mind goes to people who may abuse the technology. Yes, some people will use AI to churn out sub-par books. But don’t worry about them. Instead, look to how you use AI. View AI […]
We Should Embrace AI as a Useful Toolset and Not Fear It Artificial intelligence (AI) is not a fad that will soon go away. It’s a fundamental shift in how all businesses—and even every person—will function in the future. And though you may not yet realize it, that future is here. Even if you haven’t […]
A Lighthearted Rejection Letter for One of History’s Most Successful Books Rejection hurts. We’ve all heard stories of popular books that had scores of editors or publishers reject them before someone realized the potential and published them. The rest is publishing history. Since writers deal with a lot of rejection, Writer’s Digest had the idea […]
Technology Provides More Communication Channels to Serve Patients Better The label of call center referencing outward-facing communications is an historically accurate term. At one time it handled calls from a central location. Hence, we formed a descriptively accurate name of call center. But many call centers have moved beyond calls to embrace a more inclusive […]
Discover the Art of Writing, the Business of Publishing, and the Joy of Wielding Words Peter Lyle DeHaan’s latest book is Successful Author FAQs. Do you have questions about writing? Publishing? Veteran author, publisher, editor, and freelance writer, Peter Lyle DeHaan answers questions writers often ask. In 15 topical chapters, tackling over 100 questions, Peter […]
Turning a Telephone Answering Service into a Call Center Industry research now available from Peter Lyle DeHaan. Note: this book is a PhD dissertation (2000) and contains academic research. It’s made available primarily to aid others who are conducting their own industry research. If this is what you seek, here’s an overview: The telephone answering […]
From Micro-fiction to Novels, How Long Is Each Type of Story? Last week we celebrated the short story, a work of fiction between 1,000 and 7,000 words. But what about shorter and longer works? Let’s start by looking at the types of fiction. Types of Fiction At the shorter end of the spectrum is flash […]