By Peter Lyle DeHaan, Ph.D. My friend, Dan, was seeking summer work during college and did an Internet job search. The job site allowed him to conduct his query for positions within a specified radius of home. He put in five miles and, although he lived in a relatively rural area, he got a match. […]
Category: Healthcare Call Centers
Healthcare call centers articles by Peter Lyle DeHaan, PhD
By Peter Lyle DeHaan, Ph.D. My daughter is a teacher. Her work – and the stories that she shares – cause me to reflect on some of my teachers. Though I don’t recall much about my own first grade teacher, I do know that I really liked her. My parents said, on numerous occasions, that […]
By Peter Lyle DeHaan, Ph.D. AnswerStat magazine was present at the recent American Telemedicine Association (ATA) 2008 Annual Meeting. The event was held April 6-8 in Seattle Washington. Over 2,200 attendees were treated to a plethora of educational and informative presentations, as well as a packed trade show with more than 160 telemedicine vendors. In […]
By Peter Lyle DeHaan, Ph.D. It seems that lessons can be found all around us – lessons of what to do and lessons of what not to do. I wonder how many of these learning opportunities I miss because I am too busy to spot them. The ones that I do notice, I find instructive […]
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A Tale of Two ATAs
This weekend I’m headed out to the ATA meeting in Washington. You may be wondering, “Didn’t you just return from the ATA meeting in Washington?” Ah, yes, but that was the American Telemedicine Association (aka ATA) meeting in Seattle, Washington. Now I am going to the American Teleservices Association (aka ATA) “Washington Summit” in Washington, […]
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I’m Back!
I survived the rigors of air travel and have safely returned from a successful trip to the American Telemedicine Association Annual convention. My AnswerStat magazine co-sponsored a three-hour session, “The Medical Call Center’s Role in Telemedicine.” It was fun to moderate the event and meet attendees. All of my conference objectives were met, including generating […]
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Road Trip
I wonder, if you fly can it still be called a road trip? In any event, I am headed out tomorrow for the American Telemedicine Association Annual convention. My magazine, AnswerStat, is co-sponsoring a special session entitled “The Medical Call Center’s Role in Telemedicine.” Additionally, I will be serving as the event’s moderator. I am […]
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Making Ripples
By Peter Lyle DeHaan, Ph.D. When I set up my office several years ago, I invested a great deal of time to produce an optimal configuration, the epitome of efficacy and efficiency. Yet over time, things changed. New technology was interjected, additional office accouterments were added, and the scale of my work increased. As each […]
By Peter Lyle DeHaan, Ph.D. Perhaps you’ve heard this story. Imagine you’re sitting in a college class. It’s one of those big classrooms with tiered seating, able to accommodate hundreds of students. The class is assembled with eager expectations; what will the professor do today? At precisely 8 a.m., he strides in and, without acknowledging […]
Children’s Health Network hosted the Fourth Annual National Telehealth Conference from September 27th through 29th in suburban Minneapolis, MN. The Conference attracted over 130 medical professionals from twenty-seven states in the US, as well as Canada and Japan. Continuing medical education credits (CMEs) for physicians were offered, along with contact hours (CEUs) for nurses. Over […]