Telephone answering service articles by Peter Lyle DeHaan, PhD
Not All Versions of Artificial Intelligence are the Same By Peter Lyle DeHaan, PhD There are two types of AI (artificial intelligence). The most recent version of AI is generative AI. Contrast this to predictive AI, also called regular AI, non-generative AI, or analytical AI. For simplicity, we’ll refer to all these alternate labels as […]
Sharpen Your Focus on What Matters Most By Peter Lyle DeHaan, PhD Telephone answering services face a myriad of challenges. These range from competing options to technological solutions, from cost-effective service offerings to ensuring profitability. As a result, it’s easy to lose sight of the basics. Here are the key considerations of customer communications 101: […]
Be Intentional About What You Do So You Can Do It Better and Faster By Peter Lyle DeHaan, PhD Running a telephone answering service is a labor-intensive endeavor. It takes staff to offer the personal service your clients expect. And staffing costs money, emerging as your greatest expense. It may be tempting to automate your […]
Don’t Let the Day-to-Day Pressures of Running Your TAS Push Aside What Matters More By Peter Lyle DeHaan, PhD Running a telephone answering service is a challenging proposition. It seems there’s always too much to do and not enough time to do it. Therefore, it’s understandable when the day ends before you complete your to-do-list. […]
Technology Tools Can Be Our Friend By Peter Lyle DeHaan, PhD Most all telephone answering services (TAS) use a lot of technology to supplement the work of their agents. Yet technological advances aren’t always readily embraced. Yes, a few visionaries will grasp the application and move forward right away. The other extreme is those who […]
Embrace Artificial Intelligence to Help You Meet Your Goals More Effectively By Peter Lyle DeHaan, PhD Many people worry about how artificial intelligence (AI) might impact our world, including their telephone answering service (TAS) business. They fear AI will emerge as a disruptive force that fundamentally changes their day-to-day operations. It probably will. But there’s […]
Now May Be the Time to Say Goodbye to Your Premise-Based System and Move into the Future By Peter Lyle DeHaan, PhD Hosted telephone answering service systems have been around for a long time. Though many operations have praised the benefits of using a hosted system and switched to them, other services have been resistant […]
Consider the Role that AI Could Play in Your TAS Operation By Peter Lyle DeHaan, PhD You may be tired of hearing about artificial intelligence (AI), but get used to it. It’s here to stay, and it will change everything. Not only will it revolutionize business and the answering service industry along with it, but […]
Determine the Role Artificial Intelligence Will Play in Your Telephone Answering Service By Peter Lyle DeHaan, PhD Unless you’re intentionally ignoring it, talk of artificial intelligence (AI) is all around us. It’s hard to miss. AI is not a fad that will soon fade, a hype that will soon die down. AI is a trend […]
Tips to Finding Qualified Staff for Your Telephone Answering Service By Peter Lyle DeHaan, PhD Finding qualified staff for telephone answering services has always been challenging, but it may be more of a struggle now than ever before. Interestingly, we can gain insights from the food services industry. Before you dismiss the idea, consider that […]