Telephone answering service articles by Peter Lyle DeHaan, PhD
Attorney’s Practice Grows After Hiring an Answering Service Former high-school math teacher Joyce Molina was in her second year of law school when her husband died in a car accident. Suddenly, what had been an opportunity for her to develop as a professional, law school became a means to launch a career and support her […]
Terri Morgan cupped her coffee mug between her palms and looked across at her husband, Greg. Worry etched across his face. Terri and Greg started their business, Greenways Landscaping, just nine months ago. They’d both put in long hours, but it was finally starting to pay off. “Have you had any luck finding an accountant […]
Protecting On-Call Staff “I was the only person on-call last night, with no backup. I can’t be the only one on-call when I’ve already put in a ten-hour day! I was called throughout the night and half of the calls weren’t urgent. “I only got three hours of sleep. I can’t go on like this. […]
Theresa Alacante has been making fine, hand-made ceramic tiles for upscale clients for twelve years. After she graduated with her Masters in Fine Arts from UC Davis, she taught art in the public school system. At the same time she designed and crafted fine hand-made ceramic tiles on the side. Theresa’s reputation grew. Many upscale […]
Hire an Answering Service and Focus on What You Enjoy Most Bret Haas opened Barista Bravo a decade ago to meet the need for a local, homegrown coffee shop and hangout. He had a great location and developed a regular clientele within his first year. He wanted to add some bakery goods to complement his […]
Cleaning Up with Advertising Jerry Pelzer started Commercial Cleaning and Restoration Services as a one-man company, so he was seldom in the office when the phone rang. After his old answering machine died, he realized he needed a reliable voicemail system. “The voicemail was sound and functional,” recalled Jerry. “It gave me peace of mind […]
With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement. Jerry grabbed some pails. Bending over […]
Not All Versions of Artificial Intelligence are the Same By Peter Lyle DeHaan, PhD There are two types of AI (artificial intelligence). The most recent version of AI is generative AI. Contrast this to predictive AI, also called regular AI, non-generative AI, or analytical AI. For simplicity, we’ll refer to all these alternate labels as […]
Sharpen Your Focus on What Matters Most By Peter Lyle DeHaan, PhD Telephone answering services face a myriad of challenges. These range from competing options to technological solutions, from cost-effective service offerings to ensuring profitability. As a result, it’s easy to lose sight of the basics. Here are the key considerations of customer communications 101: […]
Be Intentional About What You Do So You Can Do It Better and Faster By Peter Lyle DeHaan, PhD Running a telephone answering service is a labor-intensive endeavor. It takes staff to offer the personal service your clients expect. And staffing costs money, emerging as your greatest expense. It may be tempting to automate your […]