Categories
Call Center

A Trip to the ATA Convention

Peter Lyle DeHaan, PhD Tomorrow afternoon, I’m heading off to the ATA (American Teleservices Association Meeting) in San Antonio, Texas.  It should be a great meeting and I’m excited about it (all except for the traveling part). I won’t likely be blogging while I’m gone, but do plan to submit some convention reports on the […]

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Writing and Publishing

Internet Sales Rise and Fall With Catalog Mailings

The DMA (Direct marketing Association) recently released their annual report on the catalog industry. The report indicated that in 2007, 36% of sales [for the catalog industry] were conducted online. What is shocking is that this statistic is a decrease from 2006, when it stood at 40%. In fact 2007’s percentage was lower than both […]

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Call Center

My Visit to St. Louis

Peter Lyle DeHaan, PhD We (my bride and I) have safely returned from St. Louis. The ATSI convention was great. I snapped hundreds of pics—hopefully a few will be good enough to print. I also recorded 7 interviews for future podcasts, which will be posted online at podcast.connectionsmagazine.com starting this week.  The drive there and back was uneventful […]

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Writing and Publishing

Road Trip to St Louis for the ATSI Convention

Today my bride and I are headed to St. Louis to cover the ATSI convention and expo.  It takes almost as long to fly as it does to drive, so we will be cruising the Interstate highway, instead of flying the friendly skies.  Even with gas around the $4.00 a gallon mark, it will be […]

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Writing and Publishing

That “New Shower Curtain” Smell May Indicate Presence of Toxins

Each day I receive a plethora of press releases. While some are exactly the information I seek to share with readers of Connections Magazine and AnswerStat magazine, others are more broadly targeted, and too many are complete mismatches. Consider the numerous email missives I’ve received to save the manatees or promote Michigan Special Olympics. Although […]

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Writing and Publishing

Adventures in Podcasting

A few months ago I starting listening to podcasts — and I’m hooked.  I know, podcasts have been around for a long time, but it was only recently that I had a compelling reason download and listen to some.  Having an iPod made all the difference, as the podcast could then become portable, untethering me […]

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Writing and Publishing

Upside Down Addressing

Implementing Mandated Change Although the new postal rates are now in effect, I have yet to learn how much more it will cost to mail my magazines. Now there is another new postage rule for me to figure out. It’s called upside down addressing. Essentially, the USPS wants the mailing addresses on magazines to be printed […]

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Writing and Publishing

Travel Tidbits

I have returned from a phenomenal conference.  ATA knows how to put on a first-class event.  I was able to hear several great speakers (CNN’s Paul Begala, for one — he gave some cogent and compelling insight into the US Presidential race).  I saw old friends and made new ones.  I recorded three podcasts — […]

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Healthcare Call Centers

A Tale of Two ATAs

This weekend I’m headed out to the ATA meeting in Washington. You may be wondering, “Didn’t you just return from the ATA meeting in Washington?” Ah, yes, but that was the American Telemedicine Association (aka ATA) meeting in Seattle, Washington.  Now I am going to the American Teleservices Association (aka ATA) “Washington Summit” in Washington, […]

Categories
Healthcare Call Centers

I’m Back!

I survived the rigors of air travel and have safely returned from a successful trip to the American Telemedicine Association Annual convention. My AnswerStat magazine co-sponsored a three-hour session, “The Medical Call Center’s Role in Telemedicine.” It was fun to moderate the event and meet attendees. All of my conference objectives were met, including generating […]