This week I received my quarterly health insurance bill. Boy, was I in for a shock. It showed a 49% increase in my premium. Convinced it was in error, I naively called the company’s call center to get it corrected. The rep was nonchalant about the whole thing, acting as though a 49% increase was […]
Tag: health
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The AWOL Blogger is Back
It’s been two weeks since my last blog and some are wondering what happened. This is the longest span of non-blog-activity that I have encountered since I began walking down this path. It’s not that I’ve run out of ideas; I have plenty: from the rabbits in my yard, to Super Bowl ads, to the […]
By Peter Lyle DeHaan, PhD I’ve spent most of my adult life in call center related vocations. I’ve worked in call centers and for a call center vendor, did consulting for call centers, audited call centers, wrote about call centers, and publish magazines, newsletters, and websites about call centers. Call centers are a vital part […]
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Do You Tweet?
Are you into Twitter? Do you tweet? Twitter, by the way, is self-billed as a “social messaging utility.” I prefer an alternate description as a “micro-blogging service.” Frankly, it’s been a challenge for me to keep these blog posts under my self-imposed limit of 300 words (this one stands at 278), so I can’t fathom […]
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Google Tracks Flu Trends
By Peter Lyle DeHaan, PhD Google claims to know about flu outbreaks two weeks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution. Aggregating their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to […]
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Google Trumps the CDC
By Peter DeHaan, PhD Google announced that it knows about flu outbreaks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution. Using their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to two weeks […]
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Robo Calling Should Screech to a Halt
By Peter Lyle DeHaan, PhD Are you fed up with receiving “robo” (pre-recorded) calls? Last year, in an effort to curb their use and appease public outrage, our elected officials required that an opt-out option be present on all pre-recorded calls. Unfortunately, it was deemed both cumbersome and ineffective in curtailing the unwanted intrusions. One […]