In theory, my workload should proceed as a steady flow of predictable effort year round. In reality, it doesn’t happen that way. It takes five weeks from start to finish to produce one issue of one magazine, and Connections Magazine is published six times a year. Medical Call Center News and Answer Stat releases every other […]
Discover What’s Next for Connections Magazine By Peter Lyle DeHaan, PhD Over its twenty-eight-year history, Connections Magazine has seen many industry changes, with technological innovation leading the way. For industry veterans, recall what your call center looked like three decades ago. It was a vastly different operation from what you have today. We’ve also seen […]
Working from Home Is the Ideal Solution to Keep Employees Safe and Healthy By Peter Lyle DeHaan, PhD We never know what the future will hold, but we do know that what lies ahead will most assuredly be quite different from what last year held. As you grapple with staffing issues for your call center […]
Decisions We Make Today Can Better Prepare Us for Tomorrow By Peter Lyle DeHaan, PhD As writers pitched their article ideas for this issue of Connections Magazine, everyone, it seemed, wanted to talk about coronavirus and Covid-19. While I want the content of this magazine to address relevant, real-world situations, I also didn’t want to […]
Many people were amazed and impressed that my web address matches my name: PeterDeHaan.com. It is my main author website. I’ve had it for almost twenty years. When I registered it in 2000, it was not hard to procure a domain name matching one’s given name. (At the time, DeHaan.com was also available, and I […]
September 2001 I entered the publishing world when I bought Connections Magazine from its founder, Steve Michaels. As a result, I don’t know what day the sale was official, but what I do know is that the package of publication’s records and files arrived on September 10, 2001. Early that next day, I dove into […]
I’ve been officially blogging now for 10 years. During that time, I have made over 500 posts in this blog. Although I enjoy blogging, finding the ideal time to write has not been easy. Initially, I wrote in the evening, after my workday was done. This kept blogging from encroaching on vocation, but was also […]
A weekly (or almost weekly) magazine that I receive, recently announced that it was going to have four “green” issues this year, with the goal of being “carbon neutral” in 10 years. I was curious how they would handle this “green” issue. o their credit, they emailed me when it was ready and I went […]
Peter Lyle DeHaan, PhD Tomorrow afternoon, I’m heading off to the ATA (American Teleservices Association Meeting) in San Antonio, Texas. It should be a great meeting and I’m excited about it (all except for the traveling part). I won’t likely be blogging while I’m gone, but do plan to submit some convention reports on the […]
The DMA (Direct marketing Association) recently released their annual report on the catalog industry. The report indicated that in 2007, 36% of sales [for the catalog industry] were conducted online. What is shocking is that this statistic is a decrease from 2006, when it stood at 40%. In fact 2007’s percentage was lower than both […]