Call Center Connections

Keys to Produce Successful Customer Service Outcomes

Call Center Connections

Call Center Connections:

Keys to Produce Successful Customer Service Outcomes

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About the Book

Running a call center is hard. But it can also be rewarding.

Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.

Experience a thriving center operation and become a leader in customer service with Call Center Connections.


  • Boost staff morale and appreciation
  • Create a positive customer experience
  • Improve leadership skills and strategies

What’s inside:

  • Learn how to find the perfect call center manager
  • Explore the benefits of using home-based agents
  • Discover the impact of artificial intelligence on call centers

Written by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.


  • How your management style may be hurting your call center
  • An easy way to determine agent starting pay
  • Ways to enhance the customer experience
  • Five tips for agent customer service success
  • How to optimize your call center for better outcomes

Don’t miss out on the opportunity to improve your call center operations and exceed customer expectations.

Buy your copy of Call Center Connections today.

Series: Call Center Success Series
Genre: Call Center
Tags: Call Center, Peter Lyle DeHaan, PhD, Recommended Books
Publisher: Rock Rooster Books
Publication Year: 2024
Format: ebook, paperback, hard cover, audiobook
Length: 238
Narrator: auto-narrated by Maxwell
ISBN: 9798888090817

List Price: 17.99
eBook Price: 8.99
Audiobook Price: 9.99
About the Author
Peter Lyle DeHaan

Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Common themes at every turn have included customer service, sales and marketing, and leadership and management. He shares his lifetime of business experience and personal insights through his books, articles, and blogs to encourage, inspire, and occasionally entertain.

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Disclosure of Material Connection: Some of the links in the page above are "affiliate links." This means if you click on the link and purchase the item, I will receive an affiliate commission. I am disclosing this in accordance with the Federal Trade Commission's 16 CFR, Part 255: "Guides Concerning the Use of Endorsements and Testimonials in Advertising."