Three Decades of Valuable Industry Content Available at No Charge
By Peter Lyle DeHaan, PhD
Every article that appeared in Connections Magazine for the past twenty years is available online, as well as most of the articles that occurred in the eight years prior to that, starting with Volume 1, Number 1 in July 1993. That’s twenty-eight years of valuable industry articles.
On ConnectionsMagazine.com, I’ve grouped each one of these articles by topic, allowing you to quickly find all our content relating to a specific subject. You can also use the search option to find content by keyword, author, or company.
ConnectionsMagazine.com currently has over 1,600 call center industry articles and over 600 news items. That’s a lot of content waiting for you to explore and use. Though we incurred much expense to curate, edit, and post this information, we happily provide it to you at no charge.
More Peter Lyle DeHaan Articles
This column marks my 188th column for Connections Magazine, give or take a couple. As shocking as it sounds, that means I’ve written over 11 percent of the articles on this website.
Besides 188 articles here, I’ve so far written 95 for TAS Trader, 140 for AnswerStat, and 56 for Medical Call Center News. That’s 479 industry-related articles.
People sometimes ask if I’ve published an article about a certain topic. Most of the time, I can’t remember. Over my career, I’ve written millions of words, so please don’t be too critical if my words began to blur. And when I have a vague inkling that I’ve covered a subject, I’m not sure which publication it might have been in.
To address this, I’ve combined all my call center industry articles in one place: here. (I also include over 100 articles about business and 600 about writing and publishing, for over 1,400 of my articles all in one place.) On that website, I grouped my articles by category. It also has a handy search feature.
Peter Lyle DeHaan Books
With all this content, you might wonder if they will ever appear in book form. The answer is yes. They will. I’ll start with some general business books—with an underlying call center perspective—covering customer service, leadership, and sales and marketing.
The first book, Sticky Customer Service: Stop Churning Customers and Start Growing Your Business, is now available. More books in the Sticky series will soon follow.
I’ll also compile content from my various publications to produce some call center industry books as well. These are also in progress. All I need is the time to complete them.
I will announce these books’ availability here as soon as they’re available.
Thank you for reading these call center industry articles and thank you for your encouragement. It keeps me writing.
Read more in Peter’s Sticky Series books: Sticky Leadership and Management, Sticky Sales and Marketing, and Sticky Customer Service featuring his compelling story-driven insights and tips.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of Connections Magazine, covering the call center teleservices industry. Read his latest book, Healthcare Call Center Essentials.
