Printed Words Offer Many Benefits over Their Electronic Counterparts
By Peter Lyle DeHaan, PhD
In addition to writing a lot, I also read a lot. I read both print and e-book formats. I have a Kindle loaded with content, and I also read on my phone. At one point, I read mostly e-books, but over time I’ve reverted to print. Reading printed books is now my default, and I only read electronically when I have no other option.
Aside from the satisfaction of holding a book in my hand, turning pages, and even enjoying the smell of it, I’ve realized that I better remember what I’ve read in print. This is key.
The same goes for magazines. I prefer print publications and have never read periodicals online. I spend my workday in front of a computer, and when I’m done with work, I want a break from the screen. I want to hold the magazine in my hands. What I read in print, I retain better than what I read on a screen or device.
And I’m not alone in my preferences and practices. Many readers are moving away from electronic and back to the physical. This is especially true for younger generations who want to escape their devices and their constant conductivity when they read. They want to immerse themselves and experience content without distraction.
The Benefits of Print Ads
Marketers are beginning to see this as well, with many forward-thinking sellers shifting from online promotions to print. Yes, online advertising is easy to track and calculate the return on investment (ROI), whereas print advertising tracking is more art than science. But the bottom line is results.
The reality is that people give much greater credibility to what they read in print than what they read online—especially with the escalation of fake news on social media. In addition to people putting more credence in what they read in print, they cite the benefit of having less distractions when they read a physical product. They’re also more engaged with print publications, reading more content and spending more time doing so.
This reality benefits the advertisers who produce print ads. Readers give these promotions more credibility, spend more time viewing them, and are more likely to act. And, I suspect, their decision to buy through a print ad is stickier than a decision made from an online ad. Also, each issue of a print magazine reinforces the buying decision readers have already made. This doesn’t happen online because marketers don’t target existing customers. A customer obtained through online advertising is at risk for being lost through that online advertising.
Call Center Advertising
How does this apply to call centers? Call centers rely on advertising.
If you’re a corporate call center, your company advertises to drive sales and produce revenue. If you’re an outsource call center, you need to continually seek new clients to replace those you lose through attrition and to grow your client base.
I’m not advocating that you give up on online advertising, but I am advising you to shift some marketing dollars into print. The challenge is finding a publication that serves your target audience. But when you find the right periodical, create an ad with a strong call to action, and advertise consistently, you will generate more sales and create long-term customers.
Remember when I said that I better remember the things I read in print? The same applies for ads. An online ad is easily forgettable, with it disappearing as quickly as it pops up. A print ad is more tangible, longer-lasting, and carries greater impact. It also possesses the highest credibility.
Whether people want to buy a product from your corporate call center or hire your outsource call center to handle their calls, credibility is key. Credibility is how you close sales, and credibility is how you keep customers.
Print ads can help make this happen, regardless of what you’re selling or to whom you’re selling.
Check out Sticky Customer Service for practical insights into how to provide great customer service (and what to avoid).