Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.
By Peter Lyle DeHaan, PhD We hear much today about delighting our customers. This is an admirable goal, and every business should strive to do so. We must acknowledge, however, that this is not sustainable. We may delight customers upon occasion, but to expect we’ll succeed in every interaction will leave us falling short of […]
If you want to become a full-time writer, consider the financial ramifications. First, don’t quit your day job. I’m serious. I don’t know anyone who one day quit their job and transitioned into being a full-time writer the next day. It takes years to make that move. While you still have your full-time job, start […]
One author quipped that in the United States more people earn their living from playing Major League Baseball than from being full-time novelists. Ouch! The truth is, few people make their living full-time from writing. One author quipped that in the United States more people earn their living from playing Major League Baseball than from […]
Discover Why Every Call Center Should Move Toward Having a Remote Staff By Peter Lyle DeHaan, PhD Many businesses struggle to find entry-level employees. This includes the call center industry. Though the technology to allow for remote work has existed for a long time—and continues to get better—some call centers are reluctant to embrace the […]
Failing to Prepare Is Preparation for Failure By Peter Lyle DeHaan, PhD Most medical call centers scrambled during the past year to adapt to ever-changing protocols. This includes adjusting to meet caller expectations, appropriately scheduling staff while ensuring their safety, and handling more calls than usual. As a result, a day-to-day survival mentality has emerged […]
Registering a copyright for a book is the best practice for a career author and helps protect our intellectual property, a key asset for many authors. Registering our copyright provides a stronger legal footing if anyone ever disputes ownership or authorship of our work. Additionally, a registered copyright is essential in the event of a […]
Audiobooks are the fastest-growing segment of the publishing industry. And the demand for audiobooks will remain strong. Younger generations love audio, a habit they will retain as they grow older. Therefore, audiobooks are something we should consider. But audiobooks are also expensive to produce, much more so than e-books and print books. So before jumping […]
It’s harder now than ever to land a traditional publishing deal. Publishers are risk-averse and generally require that you have a platform to promote and sell books. Most traditional publishers won’t work directly with authors. They require you to have an agent. An agent only makes money if they land a publishing deal for their […]
Apply Your Experiences of the Past Year to Chart Your Future Course By Peter Lyle DeHaan, PhD Throughout my career, at both the businesses I’ve managed and the ones I’ve owned, I’ve sought incremental improvements, making small ongoing tweaks on a regular basis. By fine-tuning processes and paradigms over time, I made the operation better […]
Knowing Who You Work for Helps You Do a Better Job By Peter Lyle DeHaan, Ph.D. Do you know who signs your paycheck? Whose signature is it that authorizes payment for the work you do? This, of course, is a theoretical question because most workers today receive their compensation electronically. It shows up in their […]