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Writing and Publishing

Six Reasons to Attend a Writing Conference

Writing conferences are a great place for writers, whether accomplished in their craft or just starting out. At a writing conference, there are many outcomes that can be reasonably expected. In no particular order, they are: Encouragement: Conferences can lift up the discouraged or struggling writer. This is coupled with providing a healthy dose of […]

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Writing and Publishing

Resources for Writers

Although writing is largely a solitary endeavor, it is not wise to go it alone. It is critical to not work in a vacuum and to tap into many of the resources available to writers. In the past I shared the importance of reading as a tool to help form and better inform your craft […]

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Call Center

Reflections, Thoughts, and Observations from the Convention

By Peter Lyle DeHaan, PhD For many years, it’s been my pleasure to attend the annual ATA Convention & Expo. This year’s inaugural springtime event was no exception.  Each year, I look forward to seeing and interacting with others in the contact center industry. Although I connect with many throughout the year via email and […]

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Writing and Publishing

How to Avoid the Poison of Procrastination

Procrastination is a serious problem for writers and when taken to excess, it can be fatal to the craft. Procrastination can manifest itself in many different ways, but the result is the same: writing is deferred. When it is time to write: These are all forms of procrastination. In your writing career, you have likely […]

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Healthcare Call Centers

Applying the Twelve Step Program to Life

By Peter Lyle DeHaan, PhD The Twelve Step program, developed by Alcoholics Anonymous to help people struggling with alcohol addiction, has been extended to address a wide range of destructive, compulsive behaviors. Key applications include drugs, food, sex, gambling, and smoking. Many individuals struggling with health issues prevalent today could benefit from practicing the Twelve […]

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Writing and Publishing

The Threat of Academic Ghostwriting

Last month I shared my perspective on ghostwriting. I urged caution for those who hire ghostwriters (give your ghostwriters credit) and understanding of those who are ghostwriters (because I do ghostwriting). Then, I read “The Cheating Epidemic” in the May Reader’s Digest, which addressed academic ghostwriting. The article chronicles a prolific writer who earned a […]

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Telephone Answering Service

TAS Trader Readers Speak Out

By Peter Lyle DeHaan, PhD Last month, we surveyed TAS Trader subscribers. We were pleased and encouraged by the high response rate, as well as the positive and insightful feedback. The bottom line is that TAS Trader is well-received, well-read, and enjoys much support. Here are some of the details of what we learned: This […]

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Writing and Publishing

Six Tips for Proofing Your Work

Proofing your own work is hard for most people. After all, you know what you intended to say, so that is what you tend to see when you proofread your writing. Proofing is a huge challenge for me, as you have likely seen in past posts. I am much more likely to catch errors when […]

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Writing and Publishing

What Are You Reading?

In last week’s post, I pointed out the value and importance of reading in order to become a better writer. The question then becomes, What should I read?

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Call Center

The Total Cost of Ownership

By Peter Lyle DeHaan, PhD I have a love/hate relationship with technology. I love to have the latest, fastest, and most powerful tools and toys, but I hate the time it takes for implementation, requiring that I preempt more important activities to install, fine-tune, and master my new technology. Therefore, I tend to stick with […]