Regardless of How You Market Your Answering Service, a Killer Website is Key By Peter Lyle DeHaan, PhD There are many ways to market your answering service, limited only by your creativity and budget. Regardless of which strategy you use, you need a website. Even if you claim you’re not accepting any new clients—and I […]
Category: Telephone Answering Service
Telephone answering service articles by Peter Lyle DeHaan, PhD
Key Information Provided as a Service to the Industry By Peter Lyle DeHaan, PhD When I consulted for the answering service and call center industries, people kept contacting me who wanted to start a telephone answering service. I didn’t feel right taking their money and tried to talk them out of it. After all, who […]
Embrace Today as an Opportunity to Form a Better Tomorrow By Peter Lyle DeHaan, PhD As we step into the new year, we embrace the potential that it brings. Now is the time to move toward our best year yet. It starts with embracing the opportunities we have in front of us at this moment. […]
It’s Time to Take a Counterintuitive Look at Hourly Pay By Peter Lyle DeHaan, PhD The biggest expense for telephone answering service is payroll. You know that. You strive to hold down payroll costs to control expenses and stay in business, hopefully, to turn a profit. Scheduling too many people to answer phone calls drives […]
This Thanksgiving Seek Effective Ways to Show Appreciation to Your Front-Line Employees By Peter Lyle DeHaan, PhD Thanksgiving will soon be here. For many people that means a four-day weekend. There may be a grand feast with family, watching a parade or football game, and perhaps a nap. Then there’s Christmas shopping on Friday—or Thursday […]
5 Key Contributors to Answering Service Success By Peter Lyle DeHaan, PhD Over the years I’ve seen some answering services get larger, while others didn’t. Before we attribute the difference to bad timing, being in the wrong place, or poor luck, let’s consider some characteristics that can contribute to answering service success. This isn’t a […]
Receiving Independent, Third-Party Feedback Is the Most Valuable Information You Can Get By Peter Lyle DeHaan, PhD As a writer, I’m a big fan of constructive feedback. Sometimes it’s affirming and other times it’s discouraging, but when it comes from a credible source it’s always beneficial. The same applies to the answering service industry. Receiving […]
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The Power of No
Learning to Say No Opens the Door to Yes By Peter Lyle DeHaan, PhD By nature, I like to help people. I enjoy diving into exciting projects. And I relish variety. As a result, I tend to say “yes” to opportunities that come my way. And the more I say “yes,” the busier I get. […]
When Historical Data Can’t Predict Call Traffic, We Need to Guess By Peter Lyle DeHaan, PhD Last week we celebrated Independence Day in the United States. With it happening on a Wednesday, it threw a lot of people off. I included. When July Fourth occurs on a weekend, there’s little impact on normal business activity. […]
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Welcome to Summer
Be Intentional to Make the Most Out of the Summer Season By Peter Lyle DeHaan, PhD Even though summer hasn’t officially begun, for most of us in the United States it effectively started after Memorial Day. It feels like summer, and I, for one, act like it’s summer. Though it’s been a while, here’s what […]