Key Information Provided as a Service to the Industry
When I consulted for the answering service and call center industries, people kept contacting me who wanted to start a telephone answering service. I didn’t feel right taking their money and tried to talk them out of it.
After all, who wants to go into a business that is labor-intensive, capital-intensive, and never closes? (Though running an answering service is no longer as capital-intensive, it certainly was back then.) And the few people who insisted on hiring me soon gave up.
Yet the inquiry calls continued to roll in, taking up too much of my time and providing no business in return. In desperation, I set up a website, StartAnAnsweringService.com and referred people to it. That little site gave all the essential information and appeased most people.
When I stopped consulting to focus on publishing, I left the website up as a service to the industry. I even added occasional updates. With no promotion, it continued to get traffic, month after month, year after year. Though it had always been my intention to turn that website into a book, I never got around to it.
Until now.
On January 29, 2019, I released my first call center book, How to Start a Telephone Answering Service. And I turned StartAnAnsweringService.com into its sales page. It even has a book trailer. On that day, How to Start a Telephone Answering Service, became the number one new book on Amazon in the outsourcing category.
For those of you in the answering service industry, you already know everything that’s in this book. But if you’re new to the industry or thinking about getting into it, this book contains valuable information. I think it’s the best information you’ll ever find on the subject, but then I’m a bit biased.
Dreaming of launching a telephone answering service, or wondering what it really takes? How to Start a Telephone Answering Service walks you through the decisions, costs, and steps, from someone who has owned, bought, sold, and merged answering services.
Peter Lyle DeHaan, PhD, has spent his career in and around the answering service industry. He’s owned, managed, bought, sold, and merged answering service businesses as well as consulted, written, and programmed for the answering service industry. Learn more at PeterLyleDeHaan.com.
Get your copy of How to Start a Telephone Answering Service today!