By Peter Lyle DeHaan, PhD It seems that seldom a week goes by when I don’t receive a call from someone wanting to interview me. Sometimes it is a local newspaper, other times a specialty magazine. I was quite unnerved at my first interview request. I envisioned it being a hard-hitting, muckraking interrogation, intent on […]
By Peter Lyle DeHaan, PhD Since you are reading this column, it is highly likely that in some way or manner, you are in the call center industry. However, the question, “Are you in or out?” does not query your connection to the industry, but rather your participation within it. Those who operate call centers, […]
By Peter Lyle DeHaan, PhD Do you like spam? Does anyone? I’m not talking about the luncheon meat product SPAM, which is produced by Hormel Foods Corporation, but rather the inundation of unwanted messages that increasingly plagues us. Unless you happen to be one of those who delight in propagating spam messages, I am confident […]
By Peter Lyle DeHaan, PhD Almost every day, someone asks me, “How can I get more sales?” In fact, for my clients and prospects, increasing sales is usually a primary concern. Rarely does anyone tell me that their company is making all the sales they want. I wish they would ask me easier questions, like […]