Categories
Writing and Publishing

Don’t Overreact to Writing Trends

Today’s hot writing advice may prove embarrassing in a few years I still have the mimeograph handout from high school, from oh so many years ago. The title boasts “50 Substitutes for Said.” The opening instruction says, “Both color and drama can be added to a story by using other verbs as substitutes for said.” […]

Categories
Call Center

Movies and More

What a Small Theater’s Switch to Digital Teaches Call Centers about Change When my wife and I go to the movies, we have two choices: drive east into the city to visit a multiplex or visit one town to the west to enjoy the intimate setting of an old-time, one-screen theater. Last night we drove […]

Categories
Healthcare Call Centers

Google Tracks Flu Trends

Google claims to know about flu outbreaks two weeks before the CDC (U.S. Centers for Disease Control and Prevention) — really. It’s an amazingly simple, yet elegant solution. Aggregating their vast database of user searches, Google has determined that they can predict and report on a flu outbreak up to two weeks before the CDC, […]

Categories
Call Center

Where Can the Information Superhighway Take You?

Some embrace it, others spurn it, but most would agree that the Internet is part of everyday life today – and it is here to stay. Of course, some people will never use the Internet, but then there are still those who do not have a telephone or own a television! The Internet is a […]