Keeping Your Healthcare Organization Viable amid Political Change I don’t like to write about politics, but politics is once again affecting the future of healthcare. With all the bluster about repealing and replacing the Affordable Care Act (aka Obamacare), I was quite sure, that by now, we would have a new direction in place to […]
Presently we have 135 answering services listed. Of those 68 of them, just over half, have social media pages, including Facebook, X (then Twitter), and LinkedIn. Based on this, I make the following observations. Half Not Social First, half of the answering services do not have a social media presence. Though social media takes time, […]
As I consider business trends, specifically as it relates to the telephone answering service, three words come to mind. I think of these terms as keywords we can use to describe what we do and promote our business. Virtual An answering service provides a virtual service. It’s been that way from the very beginning, some […]
Ten years ago, whenever I’d mention medical call centers to people outside the industry, I’d get blank stares, as if I was talking in another language. Mine has things changed. Now many people know what I’m talking about when I mention healthcare call centers, while the rest usually give a nod of understanding once I […]
For all my adult life writing was something I did, but it meant nothing more. Then about eight years ago I began to take writing more seriously, wondering if it might be my next career. (It is, but it’s a part-time career. No worries, I will continue to publish TAS Trader and Connections Magazine.) My […]
Since I work at home, I don’t do much driving. I sometimes wonder if I really need a car. Couple this with my preference to invest in a product and use it as long as I can. As a result, my higher-end car was nineteen years old and pushing a quarter-million miles. In November I […]
This month I’m not going to write about the telephone answering service industry or customer service or any of the things I typically address in TAS Trader. Instead, I have a seasonal thought—sort of. In considering our society as a whole, the past several months have been rough: divisive news, polarized rhetoric on social media, […]
Long ago, perhaps in graduate school, I read a management guru who advocated that a company’s highest-paid employee should ethically make no more than seven times the lowest-paid employee. Of course, I can’t find that source now, but I remember it well. For a telephone answering service, the two people at opposite ends of the […]
I recently read a fiction book set in the late nineties. In a small but pivotal part of the story stood a telephone answering service. The author was mostly accurate in describing how an answering service functions, though his depiction of the industry highlighted several negative stereotypes as the norm. The FBI investigated one of […]
As I talk with owners and operators in the telephone answering service industry, some have concerns and others share the excitement. I understand those who are pessimistic. After all, there is much to worry about. I also understand those who are optimistic. They see ongoing changes to the industry, as well as threats from within […]