Ten years ago, whenever I’d mention medical call centers to people outside the industry, I’d get blank stares, as if I was talking in another language. Mine has things changed. Now many people know what I’m talking about when I mention healthcare call centers, while the rest usually give a nod of understanding once I give them an example.
Medical call centers will continue to play an important role in the provision of healthcare services and support. And their significance will grow over time to meet increased patient needs, cost-containment pressures, and expectations for improved quality of care. We live in exciting times. This industry is never boring, that much is sure.
As our industry grows, Medical Call Center News will grow with it, too. We plan to provide you with expanded coverage and more content in 2017 and beyond.
To make this possible, a group of leading vendors has given their support to Medical Call Center News. These sponsors—patrons, if you will—provide the means for us to do what we do:
If you’re familiar with these companies, please join us in thanking them. And if you’re not familiar with them, please go to their websites to learn more.
Thank you
Healthcare callers need clear answers and a caring voice. Healthcare Call Center Essentials gives managers practical guidance for hiring, coaching, and running a medical call center that patients trust.
Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes owning and managing a multi-location call center, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.
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