By Peter LyleDeHaan, PhD As I announced last month, TAS Trader begins its sixth year with a new look to meet readers’ changing needs. With more people reading emails on their smartphones than not, the old PDF format of TAS Trader has been retired in favor of this new mobile-friendly version, ideal for smartphone and […]
Tag: Peter Lyle DeHaan
By Peter Lyle DeHaan, PhD Does your call center have a mission? If you don’t have a mission statement, now is the time to develop one. Start today; don’t delay. A practical mission statement will support and guide your staff; don’t let them flounder. Remember the proverb, “Where there is no vision, the people perish.” […]
By Peter Lyle DeHaan, PhD As TAS Trader wraps up its fifth year, many changes have occurred since our launch in early 2009. As an industry, we’ve seen a great deal of consolidation. Although it’s just a guess, I suspect the number of telephone answering services in the United States now stands at about 50 […]
By Peter Lyle DeHaan, PhD Does your call center make the caller and patient a priority? I expect it does. In fact, I suspect the phrase “quality service” is in your mission or vision statement, or even on your bulletin board. But do you actually provide quality customer service or just talk about it? Has […]
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Why Do I Write?
My Answer in Haiku Linking letters and wielding words to create art for God, my patron [This poem was selected as a finalist for the literary publication Imagine This! An ArtPrize Anthology, published in the fall of 2013.]
This year, marks my sixth year of blogging, with my original blog, Musings, still online, although I’ve moved it a few times. Lately, however, it hasn’t had much activity, with my focus shifting to my other blogs. Over the years, Musings has had various taglines; here are the ones I remember: Musings have over 500 […]
By Peter Lyle DeHaan, PhD Though some people have a wait-and-see attitude toward the Affordable Care Act (ACA), most hold polarized views, either loving it or hating it. Many business owners and managers, including telephone answering services, are wary. They see the ACA as one more item pressuring their business’s viability and threatening their future. […]
By Peter Lyle DeHaan, PhD Many healthcare call centers are decentralized, linking multiple centers together and embracing home-based agents. While there are many advantages with home-based agents, the risks are great for those who rush into it without careful planning. Here are some considerations: 1) Formulate a Clear Policy: Your call center either has agents […]
By Peter Lyle DeHaan, PhD When using the Internet, it’s critical to be aware of the risks. You don’t want to take a naive approach toward security on your telephone answering service’s computers. Computer security is a complex issue, deserving serious attention. At the risk of oversimplification, here are some simple guidelines to follow: There […]
By Peter Lyle DeHaan, PhD Take part in our Facebook photo contest to promote your TAS – and possibly see your photo featured in a future issue of TAS Trader. Here’s how: If you don’t have a photo to submit, you can play still along by voting (like and/or comment) for your favorites. Vote early […]