Today, harnessing the power of the Internet should be a goal of every telephone answering service. When used properly, the Internet can save time, generate revenue, increase communication, obtain and retain clients, and bolster the bottom line. Here are some items to consider. You are likely already doing most of these, but there may be […]
Call me an idealist. I think life should be fair. This applies to answering calls. According to my perspective, call distribution needs to be fair, too. Everyone should have an equal chance of being answered quickly – or at least subjected to the same length of hold time if they need to wait. The call […]
Craving dessert is a habit my wife, “The Queen of Desserts,” cultivated in me. She claims, however, my affection for sweets was ingrained in me before we met. When eating at home, I pace myself through the meal in expectation of a tasty treat at the end. At restaurants, oversize proportions and my training to […]
I recently blogged about my first article ever published. This post is about my second article. But don’t worry, this isn’t going to turn into a series. I have no idea what my third article was or where it was published. Although I promised myself I’d never ever write again after my first agonizing piece, […]
As with any merger, the Amtelco-Telescan merger raises natural and expected questions among stakeholders. I had an opportunity to discuss some of these with Bernie Torvik, vice chairman of Amtelco, and Roger Young, president of the Telescan Division of Amtelco. Here is what they had to share: Peter: Congratulations on the merger of Amtelco and […]
I recently renewed my passport, which required an updated photo. I went to a local store to take care of this so I could complete my renewal application. I placed my toes on the line, looked into the camera, and put on my best smile. The technician scowled. “You’re not supposed to smile for passport […]
I’m part of multiple critique groups (yeah, they’re that important) and receive all manner of feedback, from good to bad, helpful to hurtful. They fall into five general categories: 1) Unhelpful: Let’s start with this one and get it out of the way. Some critique partners don’t provide useful information. The reasons are numerous, but […]
Jamey Hopper and Darlene Campbell both contributed to the recently released book, In It to Win It: The World’s Leading Experts Reveal Their Top Strategies for Winning in Business & Life. In addition to Campbell and Hopper, the book features Tom Hopkins and other experts sharing their insights. Hopkins opens the book by reminding us […]
I recently received a press release that surprised me. In part, it said, “It’s an open secret in healthcare communities: Patients lie.” I suspect that the reasons are many. Some lie because they don’t want to admit unhealthy behaviors to their doctors. Others, by not voicing a concern, subconsciously deny its existence. Still others make […]
Although I live in a rural area, my immediate surroundings are not; my house is in a subdivision. Even so, wildlife abounds. During the non-snowy months, at any given time I can, look out my office window and see at least one animal and usually more. I’ve spent the last five months verifying this to […]