Offers Key Insights for the Call Center and Contact Center Industry
Running a call center is challenging, but it can also be rewarding. In his latest book Call Center Connections, call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, provides practical insights and tips to help call center professionals excel in their roles and improve customer service outcomes.
With a focus on boosting staff morale, creating positive customer experiences, and enhancing leadership skills, Call Center Connections is a must-read for those looking to excel in the call center and contact center industry.
The book covers a wide range of topics, including finding the perfect call center manager, utilizing home-based agents, and the impact of artificial intelligence on call centers.
Readers will also learn about the importance of channel consistency, combatting survey fatigue, and ways to optimize call center operations for better outcomes.
“This book is a valuable resource for anyone looking to improve their call center operations and exceed customer expectations,” says DeHaan.
“I’ve drawn upon my extensive industry experience to provide practical insights and tips that can help call center professionals thrive in their roles.”
Call Center Connections is available now. Don’t miss this opportunity to enhance your call center operations and become a leader in customer service.
Get your copy of Call Center Connections today and start seeing positive results.
Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes owning and managing a multi-location outsource call center, employment with an industry vendor, call center consulting, and publishing call center books and periodicals.