Begin Your Investigation with a Little Research
When I worked as a call center consultant (before moving full-time into publishing and writing) I advised hospital communication centers, healthcare call centers, and medical answering services.
One hospital asked me to investigate the feasibility of them starting a medical answering service. Their doctors begged them to do so, and there was only one local provider that no one seemed to like.
I talked with some of the advocates of a hospital-based answering service and did a bit of investigation into the local provider. The initiative looked promising, and I ran the numbers.
The hospital decided to move forward. But before they scheduled me to help them start their answering service, my contact abruptly retired and a change in management decided to pause the project. Next quarter they assured me, which became next year. They never did have me return.
I don’t know if they started their answering service or not, but I do know that what I would’ve charged them thousands of dollars for is now condensed in my new book How to Start a Telephone Answering Service, which came out in January.
If your hospital or healthcare organization is considering starting a medical answering service, you can hire an industry consultant to guide you or you can save a lot of money and buy my book.
And even if hiring a consultant is the way you want to go, start with my book as a primer. It’s available in paperback and ebook.
Dreaming of launching a telephone answering service, or wondering what it really takes? How to Start a Telephone Answering Service walks you through the decisions, costs, and steps, from someone who has owned, bought, sold, and merged answering services.
Peter Lyle DeHaan, PhD, has spent his career in and around the answering service industry. He’s owned, managed, bought, sold, and merged answering service businesses as well as consulted, written, and programmed for the answering service industry. Learn more at PeterLyleDeHaan.com.
Get your copy of How to Start a Telephone Answering Service today!