Do You Want a Staff of Perfectionists?
By Peter Lyle DeHaan, PhD
Some managers say “yes,” whereas others respond with a resounding “no.” The informed answer is, “it all depends.” Here’s why:
Of that portion of the populace who are perfectionists, some are blindly or proudly so. Others are self-aware of possessing this characteristic and informed about it; I call them recovering perfectionists.
A self-aware perfectionist understands this condition, knowing how to tap into and celebrate the many strengths and benefits of pursuing excellence. At the same time, they know to guard against its limiting, self-defeating, and even paralyzing facets.
Doing research on perfectionism reveals a host of debilitating traits, starting with compulsiveness and going downhill from there. However, knowledgeable perfectionists can tap into the positive aspects of their natural tendencies when appropriate, that is, when it is to their advantage to do so.
At the same time, they can usually avoid being handicapped by perfectionism’s alluring snares.
For a perfectionist, there are many traits that provide great value in the workplace:
- Produce quality work: Perfectionists tend to produce high-quality work. They take pleasure in excellence and find satisfaction in a job well done.
- Exceed expectations: If the boss expects a short summary, the perfectionist will submit a report. If achieving a 99 percent rating is admirable, the purist will aim for 99.9—and then 100. Being above average is not good enough; being the best is a self-imposed requirement.
- Go the extra mile: Perfectionists often give more than asked. If a report needs to be five pages long, they will turn in six. If a product needs to have three new features, they will add a fourth and maybe a fifth. If they set a record last month, they will strive to better it this month. In sports, this results in shooting free throws while the rest of the team showers or taking 30 minutes of extra batting practice—every day.
- Set high standards: Another trait is that perfectionists set high standards, both for themselves and others. As long as the standards are reasonably attainable, it is acceptable, and even admirable for the perfectionist to set a bar high—for him or herself. (However, foisting faultlessness on the others does little more than establishing the groundwork for future frustration, disappointment, and conflict between the precision-minded and the rest of the world.)
Of course, there are counterparts to these traits. One is procrastination. It is said that the perfectionist subconsciously reasons that the results of their work will never be just right—no matter how much time is invested—so why start?
In fact, the project is often delayed until the last possible moment, so there is a plausible excuse as to why it’s not perfect: “I didn’t have much time to work on it!” Taking this to an extreme, some perfectionists miss deadlines and blow past due dates, often agonizing over some trivial or irrelevant detail.
Another side-effect associated with perfectionism is having problems in making quick decisions. Sometimes, they need to “sleep on it” to be assured of the correctness of their judgment. Other times decisions can be agonizingly difficult for them to reach.
They fear making the wrong conclusion, that is, a less than perfect one. They delay a decision while awaiting more information, so they can conduct an informed analysis. Unfortunately, this mental paralysis is seldom cured by amassing more data.
Over the years I have often interviewed perfectionists during job interviews. As it becomes apparent that I am talking to a perfectionist, I segue into a special interview segment, just for them. “So,” I inquire, “Do you consider yourself to be a perfectionist?”
Their responses fall into one of three categories. The first one is shock or denial. If a person who has just exhibited several perfectionist traits is taken aback at the thought of being called one or disavows any connection whatsoever, I judge them to either be disingenuous or lacking in self-awareness. Neither are characteristics that I seek in an employee.
The second type of response to my perfectionist query is unabashed pride and total satisfaction in possessing this quality. To make sure I am not rushing to a snap judgment, I give them one last chance for redemption.
“What,” I ask, “do you see as the weaknesses of being a perfectionist?” Occasionally, they will comprehend the importance of that question, using an astute answer to move them from this category over to category three.
Usually, however, they give me a blank stare, as if my inquiry was nonsensical, responding that there is no downside or that they don’t understand what I asked. In a similar fashion, I don’t want to work with a perfectionist that has failed to realize the turmoil and trouble they can produce by their proclivity for perfection.
The third type of perfectionist applicant smiles at this question and begins to share their self-awareness about the shortcomings of how their version of perfectionism is manifested.
They openly identify the less than admirable ways that it reveals itself in them and often proceed to communicate how they guard themselves and others against this tendency. This is the person I want on my team.
Yes, they may require a bit more management effort from time to time, but doing so is worth the extra energy as the results will be an employee who produces quality work, frequently exceeds expectations, goes the extra mile, and sets high standards for him or herself. Isn’t that who you want to work with within your organization, too?
Read more in Peter’s Sticky series, including Sticky Sales and Marketing and Sticky Customer Service featuring his compelling story-driven insights and tips.
Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Recurring themes included customer service, sales and marketing, and leadership and management.
He shares his lifetime of business experience and personal insights through his books and posts.