Categories
Writing and Publishing

Lessons Learned the Hard Way

Here are the lessons learned from a computer fiasco I had:

  • Have a technology plan, but be flexible. [I had a plan but wasn’t flexible with it—until I was forced to. I doggedly stuck to the plan, even when it was inadvisable to do so]
  • Multiple data backups were imperative. I used three methods, and keep several historical versions, spanning six months.
  • Having backup hardware is essential. During this ordeal, I was using both my backup desktop computer and my laptop to handle critical items and not fall too far behind.
  • Having a help desk to call for emergencies is critical.
  • If a computer begins displaying flaky problems, it’s likely telling you something—make sure you are listening.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.

What do you think? Please leave a comment!