Two Tips to Streamline Your Answering Service’s Procedures By Peter Lyle DeHaan, PhD Last year I shared several articles about finetuning the processes in your telephone answering service. The three key areas are streamlining sales, streamlining client onboarding, and streamlining customer service. Beyond that, we looked at fine-tuning billing and collections, agent hiring, and agent […]
Category: Telephone Answering Service
Telephone answering service articles by Peter Lyle DeHaan, PhD
Balance the Need to Protect Your Client List with Your Desire to Close Sales By Peter Lyle DeHaan, PhD When telephone answering services overhaul their websites or seek to tweak its content, many services wonder if they should post a partial list of some of their major accounts. Some answering services do this, and I […]
Sometimes Posting Too Much Information Can Work Against Us By Peter Lyle DeHaan, PhD Over the years I’ve looked at hundreds of telephone answering service websites. A few are great, many are good, and some need improvement. A common page for many answering service sites covers pricing. There are different ways to handle rate information, […]
Having Great Content on Your Website Means Nothing If No One Can Find It By Peter Lyle DeHaan, PhD A few months ago we looked at SEO (search engine optimization) for telephone answering service websites. In that short column, we touched on the essential SEO elements: page or post title, description, and keyword or keyword […]
Increase Cash Flow by Shortening the Time Between Billing Cut Off and Payment Receipt By Peter Lyle DeHaan, PhD As we look at ways to be a responsive answering service, one critical, but too-often overlooked, the area is billing and collections. This affects cash flow and is a critical consideration in maintaining the financial viability […]
Look to Increase the Efficiency and Effectiveness of Instructing New Employees By Peter Lyle DeHaan, PhD Last month we looked at ways to streamline answering service agent hiring. Now that they’re hired, the next step is to optimize their training. For this initiative, we have two potential goals. One is to train better, and the […]
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Optimize Agent Hiring
Streamline Your Hiring Process to Realize Fast Results By Peter Lyle DeHaan, PhD Have you ever offered a promising job candidate a position only for them to decline because they already accepted a job with another company? I have. I took too long. Even though they claim to have preferred to work for me, they […]
Your Website Isn’t Finished Until It’s Optimized for Search Engines By Peter Lyle DeHaan, PhD If you have a website for your answering service, I suspect you’ve heard of search engine optimization (SEO). It’s a critical component of every website, assuming you want people to find you. SEO means that the content of your site […]
Provide Valuable Information Your Clients and Prospects Will Appreciate By Peter Lyle DeHaan, PhD In past columns, we looked at how to make your answering service website stand out and the main pages every site should have. Now let’s switch our focus to content. You know what to put on your homepage, services, get started, […]
Seek to Provide the Fast Responses Your Prospects and Clients Expect By Peter Lyle DeHaan, PhD We live in an I-want-it-now culture. People, in general, and your answering service clients, specifically, expect quick responses to their inquiries. If they don’t get what they want when they want it, they’ll seek solutions elsewhere. That’s why we […]