Telephone Answering Service

Don’t Forget SEO for Your Website

Your Website Isn’t Finished Until It’s Optimized for Search Engines 

By Peter Lyle DeHaan, PhD

If you have a website for your answering service, I suspect you’ve heard of search engine optimization (SEO). It’s a critical component of every website, assuming you want people to find you. SEO means that the content of your site is optimized for search engines. If you skip this step, expect the search engines to skip you.

Author Peter Lyle DeHaan

SEO is part art and part science. Many people promote themselves as SEO experts, promising grand outcomes. Some know what they’re doing and produce great results. Others talk a good game but can’t deliver. Even more irritating, some SEO experts disagree on best practices. The final frustration comes from the reality that SEO best practices change often.

In addition to consultants, there are books, classes, and seminars that teach about search engine optimization. Though I can only touch on SEO in this short article, here are some things to consider.

Pages and Posts

Though the terminology may vary from one web platform to the next, a page is a static content that doesn’t change often. Examples include your home, services, get started, about, and contact pages.

In contrast to pages are posted. Posts are the dynamic content that you publish on your blog—assuming your site has one. You use pages for content marketing.

Both pages (your online marketing brochure) and posts (your content marketing gateway) benefit from SEO. 

The Essentials

Every page or post will have a title for visitors. Write a title that will capture their attention. Beyond this, there’s also an SEO title working behind the scenes. This is for search engines. Search engines will evaluate the title and display it in their search results. Most web platforms allow you to differentiate between these two types of titles. If not, you must write a title that will work for both visitors and search results.

Next is a page or post description, called meta-description. Your visitors won’t see this directly, but it will display in search results. You want this meta-description to provide information that will grab the search engines’ attention.

The third element is a keyword or key phrase. The content on each page or post should revolve around this word or phrase. But avoid repeating keywords or phrases on different pages and posts.

There are many other SEO elements, such as headings, graphics, link strategy, keyword density, content length, and URL selection. But the title, description, and keyword are the essential SEO elements.

SEO Tools

Your website designer should have handled SEO for your pages when they designed your site, but not all do. Ask if they did. Then verify. But what about the content you add, such as blog posts? They need search optimization too. You can pay someone to do this, or you can use an SEO tool, often called a plug-in. A couple of leading SEO tools are Yoast SEO and All-In-One SEO. They’re easy to use, but mastering them—just like SEO—takes time. 

Remember, your answering service website isn’t finished until you’ve added SEO.

Learn more in Peter Lyle DeHaan’s book, How to Start a Telephone Answering Service.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of TAS Trader, covering the telephone answering service industry. Check out his books How to Start a Telephone Answering Service and Sticky Customer Service.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.