By Peter Lyle DeHaan, PhD In my December column in Connections Magazine, I said, “Everything you currently do with phone calls, you need to apply to email. Answer email, screen email, route email, add value to email, prioritize email, and escalate email.” I’d like to delve into that a bit more, specifically as it relates […]
Category: Telephone Answering Service
Telephone answering service articles by Peter Lyle DeHaan, PhD
By Peter Lyle DeHaan, PhD The tag line for TAS Trader is “By the TAS Industry…For the TAS Industry.” This means that we want our content to come from people who are part of the telephone answering service industry. Usually, we are able to meet that goal, but not always. To fully reach this objective, […]
By Peter Lyle DeHaan, PhD As a publisher, December is a slower time of the year for me. It’s not that I have less work to do, but I have fewer interruptions in the form of ancillary email messages and phone calls. Conversely, for most answering services, the winter holidays present the opposite scenario, with […]
By Peter Lyle DeHaan, PhD Although I frequently write movie reviews, this is the first to appear in a trade publication. However, given that the setting for this Broadway musical-turned-movie is a telephone answering service, the justification can be easily made. In The Bells Are Ringing, Judy Holliday reprises her Tony Award-winning role as Ella […]
By Peter Lyle DeHaan, PhD There are likely as many billing plans as there are telephone answering services. It seems that everyone has his or her own idea of the right way to bill clients, with each answering service viewing its method as superior. Yet privately, they comprehend its shortcomings. In reality, there is no […]