By Peter Lyle DeHaan, PhD
The tag line for TAS Trader is “By the TAS Industry…For the TAS Industry.” This means that we want our content to come from people who are part of the telephone answering service industry. Usually, we are able to meet that goal, but not always.
To fully reach this objective, we need your help; let us share your TAS news and articles with the industry. Here’s how to make that happen:
First, there are two options: news and articles.
News items are up to 110 words in length and are ideal to announce mergers and acquisitions, significant business milestones (such as twenty-five, forty, fifty, sixty, and seventy-five years in business), new hires and promotions, expansions, new locations, and so forth.
Articles are 300 to 700 words long and are a great way to share your ideas, opinions, successes, or “learning opportunities” you’ve encountered along the way. Sometimes, a news item will become an article. Such is the case with this month’s lead article, LaVergne’s TeleMessaging Celebrates Fifty Years; it was just too interesting for a short news item.
Write about what you know. The result will be an interesting and informative piece that will resonate with readers. It doesn’t matter if you’re not a writer. We can tweak your work; our goal is to make you look good.
Although we prefer organized submissions, with complete sentences and proper punctuation, we can work with whatever you provide. The key is that you need to submit it.
The more spectacular the language in your writing, the less believable it becomes. Words such as “leveraged,” “solutions,” “unique,” “revolutionary,” “leading,” “cutting-edge,” and “world-class” are overused – avoid them.
Exaggerated copy, unsubstantiated claims, and self-promotion push readers away instead of drawing them in. When hyperbole obscures the message, communication doesn’t take place.
Use the Third Person
Writing objectively in the third person gives your piece increased integrity and greater trustworthiness; it is more credible. First-person content is never acceptable in news items – it comes across as self-serving, bragging, or unnecessarily introspective.
Writing in the third person generally works best for articles too. The exceptions are firsthand commentaries, how-to pieces, and experiential accounts, which are best written in the first person.
Proof Your Work
Spell-check and proofread your writing. It is nearly impossible to catch your own mistakes; you know what you intended to write, so that is how you read it. Ask someone else to prove it. We will go over it too, which leads to…
Expect to Be Edited
Even the most experienced writers have their work edited. This can be for many reasons. A common one is a length, another is style, and a third is content suitability. Sometimes a piece is given a different slant to increase interest.
If you desire your news to be in a specific issue, get it in on time; sooner is always better. The lead-time for TAS Trader is longer than you might imagine, so follow the due dates and read our submission guidelines.
Once it’s ready, just email a Word file of your news or article. Then look for it in an upcoming issue!
Learn more in Peter Lyle DeHaan’s book, How to Start a Telephone Answering Service.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of TAS Trader, covering the telephone answering service industry. Check out his books How to Start a Telephone Answering Service and Sticky Customer Service.