Healthcare Call Centers

What Do You Do To Slow Down and Relax?

By Peter Lyle DeHaan, PhD

Although I live in a rural area, my immediate surroundings are not; my house is in a subdivision. Even so, wildlife abounds. During the non-snowy months, at any given time I can, look out my office window and see at least one animal and usually more. I’ve spent the last five months verifying this to be true.

Author Peter Lyle DeHaan

Most often, I see birds. Squirrels come in second; sometimes they’re in pairs: darting, jumping, chasing, climbing.

I also see rabbits; they’re common but not a daily occurrence (though I really don’t spent my time gazing out my window). When I see a rabbit, it’s always alone, which is a bit sad to mention.

But today I saw two: hopping, playing tag, just hangin’ out. Then a third one appeared. One hopped left, the other scurried right, while the third went in a circle. They were on the smaller side, perhaps siblings born this year.

Then, to my delight, a fourth one hopped into view, a bit larger and more deliberate in movement. I surmised this to be the mom. For quite a while I admired their comings and goings, their freedom, and their life.

I’m glad I took the time to watch them frolic; it was good to slow down – and to marvel.

Most people who work in healthcare are finding there are more pressures, work, stress, and changes than ever before. While there’s not much that can be done to stop that, we can periodically slow down.

What do you do to slow down?

Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.