We open 2016 with a new approach to AnswerStat. This occurred after consultation with our key advertisers and while keeping your needs in mind.
First, what stays the same: We will continue to serve you, our loyal readers, with six issues a year. We will continue to have industry-relevant content to help you and your organization grow and succeed. We will continue to email you when each new issue is available.
New is a streamlined website that is easier to navigate, a faster cloud-based platform for more reliable access, and an expanded email notification that highlights the contents of each issue.
We also have a new tag line: “The information hub for healthcare contact center news and resources” to fine-tune our vision. And we have a new online Marketplace, too.
There is also one change. To save money, streamline our operation, and focus on our online content, we will no longer mail the magazine.
This step ensures we will be able to continue to meet the needs of you, our readers, well into the future.
Healthcare callers need clear answers and a caring voice. Healthcare Call Center Essentials gives managers practical guidance for hiring, coaching, and running a medical call center that patients trust.
Peter Lyle DeHaan, PhD, is a call center veteran. His lifetime of experience includes owning and managing a multi-location call center, employment with an industry vendor, call center consulting, and publishing call center books and periodicals. Learn more at PeterLyleDeHaan.com.
Get your copy of Healthcare Call Center Essentials today!