Healthcare Call Centers

Have a Happy Summer

By Peter Lyle DeHaan, PhD

I got up early this morning and, in the predawn, began pulling in cool 60-degree air into our warm home. In short order the temperature dropped seven degrees to an agreeable 70, where it stayed most of the morning. Wearing only t-shirt and shorts, I was quite comfortable.

Author Peter Lyle DeHaan

What perplexes me is that six months ago, in the midst of winter’s fury, with the thermostat set at 72, I would layer on the clothes and still be cold. This is a strange personal phenomenon that occurs with predicted regularity each year as we cycle from summer to winter and back again.

I’ve never known why. One possibility is that since I like summer and dislike winter, it’s a psychological response to my frame of mind – meaning it’s all in my head. I don’t care for that theory.

Alternately, a physiological explanation is more palatable, but on what might I blame it?  The answer is that I don’t know. What I do know is that I like summer and am quite comfortable – and happy!

I wish the same for you.

Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.