Measuring Marketing Effectiveness

By Peter Lyle DeHaan, PhD

There’s an alarming trend among marketing folks, especially those focused on e-marketing. Their perspective is if marketing can’t be measured, then it’s not viable. This is incorrect; some marketing results simply cannot be tracked.

Consider print marketing. You can’t count the number of impressions, clicks, or conversions. You have no way of knowing how many eyeballs saw an ad, how many positive, subconscious imprints were made, or the degree to which a brand was reinforced with each view.

The reality is, every time someone sees your ad in print, the status of your brand is elevated in their mind and your organization is held in higher esteem.

This makes prospects more likely to click and to buy when they see you online. And this increases the likelihood they’ll answer your salesperson’s call and ultimately buy your products or services when they have a need.

Without the support of print media advertising, the salesperson’s job becomes more difficult and their sales will be lower. Just because it’s hard to measure the effectiveness of certain marketing, doesn’t mean it should be skipped. Doing so puts an organization’s future at risk.

Read more in Peter Lyle DeHaan’s Sticky Series books, including Sticky Customer ServiceSticky Sales and Marketing, and Sticky Leadership and Management featuring his compelling story-driven insights and tips.

Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Common themes at every turn have included customer service, sales and marketing, and leadership and management.

He shares his lifetime of business experience and personal insights through his books to encourage, inspire, and occasionally entertain.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.

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