Telephone Answering Service

The Next Generation: Successfully Passing Your TAS to Your Kids

By Peter LyleDeHaan, PhD

The majority of family businesses aren’t successfully transferred to the second generation, and only about 15 percent make it to the third. There are many theories why.

Author Peter Lyle DeHaan

A likely factor is that the second generation, who didn’t sacrifice to launch the business and see it through the lean, early years, lacks the resilience to persevere. Another reason is that problems occur if parents hand the business over too quickly to adult children who still lack experience.

Some entrepreneurial parents attempt to avoid these problems by making their successor children start at an entry-level position and work their way up the organization.

But this fast-track status often backfires, causing resentment from non-relative staff who may be more qualified, better educated, or have longer tenure.

To circumvent this, some founders require their children to earn a college degree and put in time at another firm to learn essential skills before joining the family business. Although this approach offers the greatest chance for success, it’s not a sure-fire strategy.

Regardless, if your goal is to pass your TAS to your children, be intentional about it and plan.

Don’t leave the business succession to chance, or you may end up like the majority of family-owned businesses that fail to successfully pass the baton to the kids.

Learn more in Peter Lyle DeHaan’s book, How to Start a Telephone Answering Service.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of TAS Trader, covering the telephone answering service industry. Check out his books How to Start a Telephone Answering Service and Sticky Customer Service.

By Peter Lyle DeHaan

Author Peter Lyle DeHaan, PhD, publishes books about business, customer service, the call center industry, and business and writing.