By Peter Lyle DeHaan, PhD When using the Internet, it’s critical to be aware of the risks. You don’t want to take a naive approach toward security on your telephone answering service’s computers. Computer security is a complex issue, deserving serious attention. At the risk of oversimplification, here are some simple guidelines to follow: There […]
Category: Telephone Answering Service
Telephone answering service articles by Peter Lyle DeHaan, PhD
By Peter Lyle DeHaan, PhD Take part in our Facebook photo contest to promote your TAS – and possibly see your photo featured in a future issue of TAS Trader. Here’s how: If you don’t have a photo to submit, you can play still along by voting (like and/or comment) for your favorites. Vote early […]
By Peter Lyle DeHaan, PhD For years, some answering service owners have pursued remote operator stations, while others have avoided them with staunch opposition. For the TAS, the benefits of remote operators are many, including running multiple offices from one system, tapping into new labor markets, and hiring qualified but homebound staff. For employees, the […]
By Peter Lyle DeHaan, PhD Although the number varies with who’s doing the telling, it’s many times more costly to obtain a new customer than to keep an existing one. The sad reality is, though, no one at the giant mega corporations gets this – or at least their actions belie that they do. For […]
By Peter Lyle DeHaan, PhD Today, harnessing the power of the Internet should be a goal of every telephone answering service. When used properly, the Internet can save time, generate revenue, increase communication, obtain and retain clients, and bolster the bottom line. Here are some items to consider. You are likely already doing most of […]
By Peter Lyle DeHaan, PhD Call me an idealist. I think life should be fair. This applies to answering calls. According to my perspective, call distribution needs to be fair, too. Everyone should have an equal chance of being answered quickly – or at least subjected to the same length of hold time if they […]
By Peter Lyle DeHaan, PhD As with any merger, the Amtelco-Telescan merger raises natural and expected questions among stakeholders. I had an opportunity to discuss some of these with Bernie Torvik, vice chairman of Amtelco, and Roger Young, president of the Telescan Division of Amtelco. Here is what they had to share: Peter: Congratulations on […]
By Peter Lyle DeHaan, PhD Jamey Hopper and Darlene Campbell both contributed to the recently released book, In It to Win It: The World’s Leading Experts Reveal Their Top Strategies for Winning in Business & Life. In addition to Campbell and Hopper, the book features Tom Hopkins and other experts sharing their insights. Hopkins opens […]
By Peter Lyle DeHaan, PhD Last month, we surveyed TAS Trader subscribers. We were pleased and encouraged by the high response rate, as well as the positive and insightful feedback. The bottom line is that TAS Trader is well-received, well-read, and enjoys much support. Here are some of the details of what we learned: This […]
By Peter Lyle DeHaan, PhD The telephone answering service industry is a wonderful and close-knit community. Tales abound of one service going the extra mile to help another – even direct competitors providing aid in times of crisis. With that as the general tenor of the industry, it is surprising and hurtful when a scam […]