Adhere to Best Practices, Follow Guidelines, and Write for Your Audience By Peter Lyle DeHaan, PhD Consider this: “ABC Company, a strategic provider of advanced business technology applications to facilitate organizational utilization of game-changing convergent networks, announced today the release of its unprecedented Widgetizer solution, which is guaranteed to revolutionize existing technological infrastructures overnight.” This is […]
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Call Center Credentials
By Peter Lyle DeHaan, PhD You say and believe that your call center is good, but can you prove it? What you need is a credential. A credential is the verifiable recognition from an independent third party that you have earned and met a standard level of performance. Credentials fall under three, sometimes overlapping, classifications: […]