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Writing and Publishing

Consider Attending the 2011 Breathe Christian Writers Conference

Last week I blogged about attending the ACW Conference in Grand Rapids, Michigan. Coming up is another conference: Breathe Christian Writers Conference. I am in much anticipation of this event—and have been for the past year. I thoroughly enjoyed last year’s conference and heartily recommend it this year. For 2011, Breathe will be October 14 […]

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Writing and Publishing

Attending the 2011 ACW Writing Conference

Last weekend I attended the Christian Writers Conference in Grand Rapids Michigan. It was my second time at that particular conference, with last year being my first writing conference ever. Last year, I was the proverbial deer caught in headlights. I was overwhelmed with how a writing conference functions and the voluminous information—much of it […]

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Writing and Publishing

Experiencing a Writing Conference

Last year, I attended two writing conferences. I went with no clear goal in mind, merely trying to absorb what I could and learn as much as possible. Although I was a squirming novice attendee, I did gain much. This year I will return to those two conferences, this time with a careful plan to […]

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Writing and Publishing

Six Reasons to Attend a Writing Conference

Writing conferences are a great place for writers, whether accomplished in their craft or just starting out. At a writing conference, there are many outcomes that can be reasonably expected. In no particular order, they are: Encouragement: Conferences can lift up the discouraged or struggling writer. This is coupled with providing a healthy dose of […]

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Call Center

Reflections, Thoughts, and Observations from the Convention

By Peter Lyle DeHaan, PhD For many years, it’s been my pleasure to attend the annual ATA Convention & Expo. This year’s inaugural springtime event was no exception.  Each year, I look forward to seeing and interacting with others in the contact center industry. Although I connect with many throughout the year via email and […]

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Call Center

Musings from the 2009 ATA Convention

By Peter Lyle DeHaan, PhD Having just returned from the 2009 ATA Convention and Expo in New Orleans, I am still processing all the valuable information that was presented and the insightful ideas that were shared. Between the several keynote addresses and multiple breakout sessions, there were over thirty presentations of which to avail oneself. […]

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Call Center

2008 ATSI Annual Convention and Expo

By Peter Lyle DeHaan, PhD The Annual ATSI Convention and Expo was held June 18-21 at the Union Station in St. Louis. The theme was “Step Up to the Plate.” In terms of attendance, content, and the auction, the convention was a great success. For convention attendees who may have snuck out to catch a […]

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Healthcare Call Centers

Fourth Annual National Telehealth Conference Overview

Children’s Health Network hosted the Fourth Annual National Telehealth Conference from September 27th through 29th in suburban Minneapolis, MN. The Conference attracted over 130 medical professionals from twenty-seven states in the US, as well as Canada and Japan. Continuing medical education credits (CMEs) for physicians were offered, along with contact hours (CEUs) for nurses. Over […]

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Healthcare Call Centers

Achieving Clinical Excellence in Telephone Triage

By Peter Lyle DeHaan, Ph.D. The first annual Reach for the Stars Pediatric Telehealth Conference was held April 30 through May 1 in Bloomington, MN. The conference, organized by Children’s Physician Network of Minneapolis-St Paul, MN, focused on Achieving Clinical Excellence in Telephone Triage. With nearly 300 participants and a dozen vendors represented, attendance exceeded […]