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Tag: certification

Can You Prove It?

Post author By Peter Lyle DeHaan
Post date September 17, 2008

Peter Lyle DeHaan, PhD You say and believe that your call center is the best, but can you prove it? The truth is that your competitors are also likely saying that they are the best. Remember that only half of any group can be above average and only one out of 100 can be in […]

Tags certification

Call Center

Reputation, Referrals, and Credentials

Post author By Peter Lyle DeHaan
Post date April 1, 2003

By Peter Lyle DeHaan, PhD About three years ago, I started to sense that it was time for a career change. Work wasn’t fun any more. Many of the things I relished weren’t being pursued at my company or had been delegated to others. My days were filled with tasks that I didn’t enjoy, responsibilities […]

Tags certification, From the Publisher