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Healthcare Call Centers

Fourth Annual National Telehealth Conference Overview

Children’s Health Network hosted the Fourth Annual National Telehealth Conference from September 27th through 29th in suburban Minneapolis, MN. The Conference attracted over 130 medical professionals from twenty-seven states in the US, as well as Canada and Japan. Continuing medical education credits (CMEs) for physicians were offered, along with contact hours (CEUs) for nurses. Over twenty-five, entities provided support in the form of grants, fees, and donations. (View photo coverage.)

Author Peter Lyle DeHaan

Featured presenters included:

  • Barton Schmitt, MD; The Children’s Hospital, Denver and University of Colorado
  • David Thompson, MD; MacNeal Hospital, Chicago
  • L. Read Sulik, MD; CentraCare Health System, St. Cloud, MN
  • Andrew Hertz, MD; Rainbow Babies and Children’s Hospital, Cleveland
  • Dory Baker, RN, CNP; AE-C; Children’s Hospitals and Clinics of Minnesota
  • Charles Crutchfield, III, MD; Crutchfield Dermatology, Eagan, MN
  • Peter Dehnel, MD; Children’s Physician Network
  • Elizabeth Gilles, MD; Children’s Hospitals and Clinics of Minnesota
  • Michelle Hulse, MD; Children’s Hospitals and Clinics of Minnesota
  • Daniel Halvorsen, III, PhD; Children’s Hospitals and Clinics of Minnesota
  • Phillip Kibort, MD; Children’s Hospitals and Clinics of Minnesota
  • Kelli Massaro, RN, BSN; The Children’s After Hours Telephone Care Program, Denver
  • Lisa Patrick; University of Kansas, Kansas City
  • Lee Pyles, MD; University of Minnesota, Minneapolis
  • Elizabeth Skinner, BSN, JD; Minneapolis, MN
  • Sherry Smith, RN, MSN, MBA; 3CN, Gilford, NH
  • Patsy Stinchfield, RN, CNP; Children’s Hospitals and Clinics of Minnesota
  • Michele VanVranken, MD; Children’s Hospitals and Clinics of Minnesota

Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.