By Peter Lyle DeHaan, Ph.D. I dread doing my annual income tax return. Not that I actually complete the forms myself, I merely need to gather the needed documents to give to my accountant. He does all the actual work. Still, tax season is a source of anxiety that I approach with much trepidation – […]
Tag: Peter Lyle DeHaan’s Vital Signs
Categories
Follow Us on Twitter
By Peter Lyle DeHaan, Ph.D. In the last issue, I wrote about the importance of embracing social media. Regardless how you feel about it, social media is an increasingly important business enabler that should be part of your overall business strategy – whether for profit or nonprofit organizations and regardless of size. In general, social […]
Categories
Do You Like Social Media?
By Peter Lyle DeHaan, Ph.D. Mention social media and people have one of three responses: “I love it,” “I can’t stand it,” or “I don’t have time.” We hear much about social media, perhaps too much, but it’s bound to continue and will occur with increasing frequency. Social media is not going away anytime soon […]
By Peter Lyle DeHaan, Ph.D. As I gaze about my office, I’m amused at its absurdity. It contains an eclectic array of form and function. Although my computer technology is first rate, the room’s remaining contents are a varied collection emanating from different decades, with diverging appearance and disparate degrees of utility. In short, nothing […]
Categories
Medical Self-Service
By Peter Lyle DeHaan, Ph.D. Most of today’s younger drivers have never experienced pulling into a gas station and having an attendant run out to fill up their car with gas. When it comes to fueling their vehicles, all they know is self-service. I have a vague recollection of that time. When the concept of […]
By Peter Lyle DeHaan, Ph.D. “I need to find a good manager.” This statement is simple, and its occurrence is common. I’ve heard it many times over the years, including when I worked in call centers, when I consulted for call centers, and now that I write about call centers. Despite the straightforward nature of […]
Categories
A Brand New Year
By Peter Lyle DeHaan, Ph.D. As we transition from one year to another, I want to pause to project some observations into the near future. Social Media: Are you tired of hearing about social media? Well, brace yourself to hear more about it in the years to come. Social media isn’t a fad; it’s here […]
By Peter Lyle DeHaan, Ph.D. Reactions to social media are varied. Some people ignore it, some embrace it, and some tolerate it. Initially used as platforms for casual interpersonal interaction (that is, non-business), the many variations of social media are increasingly being tapped for enterprise communication. This includes two types of interactions, commonly known as […]
By Peter Lyle DeHaan, Ph.D. I have never done outbound calling, and it would be a bad idea for me to try. I have done inbound work. Inbound is a good match for me; outbound is not. As such, I tend to assume others share my reticence towards outbound calling. Once I projected this viewpoint […]
By Peter Lyle DeHaan, Ph.D. As a magazine publisher, I receive frequent pitches from publicists wanting me to read their clients’ book in hopes I will publish a favorable review. They’re happy to send me a free copy – and sometimes the books just show up unannounced. Although tempting, I already have a stack of […]