Technology May Save Money but Human Agents Make the Difference By Peter Lyle DeHaan, Ph.D. We’ve been hearing a lot about artificial intelligence (AI), and we’re going to hear a lot more about it. Some claim AI is the future of the call center industry, saving money and retaining business. Others fear it’s the end […]
We Should Embrace AI as a Useful Toolset and Not Fear It By Peter Lyle DeHaan, Ph.D. Artificial intelligence (AI) is not a fad that will soon go away. It’s a fundamental shift in how all businesses—and even every person—will function in the future. And though you may not yet realize it, that future is […]
Consider the Role that AI Could Play in Your TAS Operation By Peter Lyle DeHaan, PhD You may be tired of hearing about artificial intelligence (AI), but get used to it. It’s here to stay, and it will change everything. Not only will it revolutionize business and the answering service industry along with it, but […]
Determine the Role Artificial Intelligence Will Play in Your Telephone Answering Service By Peter Lyle DeHaan, PhD Unless you’re intentionally ignoring it, talk of artificial intelligence (AI) is all around us. It’s hard to miss. AI is not a fad that will soon fade, a hype that will soon die down. AI is a trend […]