Access Two Hundred Healthcare Call Center Articles Now in One Place
By Peter Lyle DeHaan, Ph.D.
For the past twenty years I’ve covered various aspects of the call center industry, publishing relevant trade periodicals. This includes AnswerStat, as well as our sister publication, Medical Call Center News. During these two decades, I’ve written over five hundred pieces about various aspects of operating and optimizing call centers.
That’s a lot of material, averaging over two new articles a month for the entire twenty-year journey. This content spans four websites. Besides AnswerStat and Medical Call Center News, there are also Connections Magazine and TAS Trader.
Though you can go to each individual periodical website to read these articles, you can now access all this content in one place. (In addition, there are also posts about writing and publishing, as well as business content, accounting for 800 more pieces.)
Conservatively, I estimate this article library totals over half a million words. That’s a lot of writing, enough for several books. I just need to find the time to edit and publish them. So, stay tuned for updates when these books release.
For readers who want to focus specifically on the medical field, you can read all two hundred healthcare call center articles from this one site.
This article library of content merges most of my industry information on one website. Plus, the handy search feature allows you to quickly access a specific topic. If you want to refresh your memory or reread something I’ve written in the past, this site is the ideal place to find it.
I begin this publishing adventure in September 2001, and I look forward to continuing it as we move into the future. And as this unfolds, watch for this article library to grow at the projected pace of two articles a month.
Something that’s become clear after the turmoil of 2020 is that the call center industry is an essential business communications vehicle that can weather any storm. More importantly, healthcare call centers have emerged as the future of the industry.
It’s going to be exciting to watch this unfold, and I’ll be here every step of the way.
Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.