By Peter Lyle DeHaan, Ph.D.
I don’t like to write about politics, but politics is once again affecting the future of healthcare. With all the bluster about repealing and replacing the Affordable Care Act (aka Obamacare), I was quite sure, that by now, we would have a new direction in place to chart our industry’s future. Alas, the bluster turned out to be no more than bluster.
It seems it’s much easier to criticize than to find workable solutions.
So, for now, Obamacare is the status quo. Whether we like it or dislike it, the Affordable Care Act is the framework in which we must work. All the while, we still hold our breath wondering if Obamacare might one day be replaced or more likely, amended. But will this make our jobs easier or harder? Uncertainty looms.
Regardless, the essential task is to ensure we keep our organizations viable so that we’re around to do our primary task of caring for people.
In this the call center will play a vital role. Of that, I am certain.
Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.
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