By Peter Lyle DeHaan, Ph.D.
In the last issue of Medical Call Center News, I encouraged you to work hard so you could finish 2016 strong. I hope that was the case and you were able to complete projects and tick items off your to-do list.
Though I accomplished much as the year wound down, I did not complete my number one goal for 2016. And this was despite blocking out the week between Christmas and New Years to wrap up my project. Alas, the time filled up with critical yearend activity and work on my goal languished. I hope you had a different outcome for your projects (or your scheduled time off).
While I am disappointed over not completing all of my goals for last year, I’m happy for what I did finish and know that it’s important to set challenging goals that stretch me. And I was stretched in 2016, but it also shaped up to be a great year.
For 2017, I have again set challenging goals and will push myself to achieve them. In doing so, I hope that this year will be even better.
And may you be able to say the same thing!
Read more in Peter Lyle DeHaan’s Healthcare Call Center Essentials, available in hardcover, paperback, and e-book.
Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and Medical Call Center News covering the healthcare call center industry. Read his latest book, Sticky Customer Service.
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